After the payment is confirmed, you will receive an email with registration Email and code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted. Or please contact us or the Stripe support team to check the status of your payment.

Please download the program you've purchased form our Download Center.

Yes, our products support PayPal to pay for the order.

Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

If you purchased NoteBurner program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code.

If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running from our Download Center.

Yes, you will get free Technical Support and free updates once you have purchased our program.

Yes, all of our programs are compatible with the Windows 10 Store version. Please simply download the latest versions of them from our Download Center.

NoteBurner provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions.( Learn More )

In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

We provide three license plans to meet your requirements for the different usage times of NoteBurner programs (Win & Mac). For more detailed info, please refer to this guide.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persist, please contact us by e-mail at [email protected] for help.

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version.

Please right click the program icon and select “Run as administrator" in the dropdown list to launch NoteBurner. Then please click the Menu button and select Register, input your registration email and code to the registration box.

NoteBurner offers two subscription plans: Individual Plan and Team Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

NoteBurner Netflix Video Downloader is a professional video downloader tool which supports to download Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

NoteBurner offers three kinds of subtitles encoding ways to meet users‘ needs for playing video on different media players or devices. (More Details)

NoteBurner supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please check this page.

Please check your Netflix streaming plan. The Basic plan (Basic and Basic with Ads) allows users to stream Netflix videos in high definition yet 720P at most. The Standard Plan lets you stream Netflix videos in full high definition and Premium plan lets you stream Netflix videos in ultra high definition. If you have a Basic plan, you can only get 720P output resolution at most and you should upgrade your account to download Netflix in higher quality. (More Details)

Please make sure the video you want to download can be played normally on Netflix web player. Also, please check if you've input the PIN code when watching a video, which will be banned to access to the video. (More Details)

Solution: Please log out and log back into your Netflix account on NoteBurner. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not be available to watch, resulting in that they are failed to be downloaded by NoteBurner. (More Details)

Cause: A wrong PIN code was entered or you didn't enter the code to allow the download.

Solution: Please enter the correct PIN code to get the download succeed. (More Details)

Cause: Too many people are using your account right now, causing the download to fail.

Solution: Please check your Netflix stream plan limits and stop playing videos on other screens.

Solution: If you encounter any error codes not mentioned above, please send more informations to our support email ([email protected]) for further analysis. (More Details)

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persist, please contact us by e-mail at [email protected] for help.

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version.

NoteBurner offers two subscription plans: One-Month Plan, One-Year Plan, and Lifetime Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

NoteBurner Amazon Video Downloader is a professional video downloader tool that can download movies and TV shows in different video qualities from Amazon Prime Video, and all downloaded videos can be transferred to any device for offline watching.

NoteBurner is able to download HD videos from Amazon Prime Video. There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output qualities according to your devices.

NoteBurner offers three kinds of subtitles encoding ways to meet users‘ needs for playing video on different media players or devices. (More Details)

NoteBurner supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please check this page.

Please log out and log back into your Amazon account on NoteBurner. And then search for the video on NoteBurner and click the title name, followed that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video first. Some titles may not be available to watch, resulting in they are failed to be downloaded by NoteBurner. (More Details)

"Failed 6123" means that there are too many people using the same account right now. Please disconnect your Amazon account from other devices. (More Details)

Solution: It may be caused by unstable internet or download time-out. Please try to download the video again when the network is stable. (More Details)

Solution: Firstly, please check your internet connection. And then click the video's title on NoteBurner, the video will be shown in a pop-up web browser. Please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video first. (More Details)

Solution: It seems that the video is not available in your country. Please make sure that the video you want to download can be played normally in the Amazon Prime Video web player.

Solution: "Failed 1608" means that the program failed to download some of the subtitles or audio tracks you've selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files to us for analysis. (More Details)

Solution: Since the latest update of Amazon Prime Video, Amazon adds more limits on HDCP requirements for accessing HD videos. (More Details)

Solution: They mean that there is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder. Please clean your disk or change the output path in the “Settings” window.

Solution: Please make sure the video link is copied from the details page, rather than the playback page. Because there will be some random special character added to the link when you play the video on the Amazon web player, resulting in the program failing to recognize it. If you still cannot find the video by using its link, please try keywords or names. (More Details)

Once your order has been validated, the registration code will be sent to your e-mail. Then you can simply download and install the program you purchased on your Windows or Mac computer to register it. The registered version will remove the trial version limitations.

Please open iTunes Preferences by clicking " Edit >> Preferences" for Windows users or menu bar "iTunes >> Preferences" for Mac users. Please choose the "Advanced"; tab in the pop-up window, and check the box that says "Share iTunes Library XML with other applications". After that, go back to NoteBurner and click "Retry" to re-load your iTunes library. For more detailed tutorial, please visit here.

Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the program. Administrator permission required if you are prompted for an administrator password or confirmation, type the password or provide confirmation. Then the program will be launched. Please input your license information to the registration box. In this way, you needn't re-register every time.

If you want to upgrade the program to the latest version, but get an error message that says: "An error occurred while extracting the archive. Please try again later." Don't worry, please directly download the latest version from the Download Center.

Yes, NoteBurner M4V Converter Plus (both Mac and Windows version) supports converting iTunes movie with 5.1 audio track and subtitles preserved when choosing output as "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows version. Please make sure that you are running the latest version.

Please choose "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows version to output videos. Besides, if possible, please select the audio track and subtitle you need only, not all of them. This will help you to convert it faster.

M4V Converter Plus supports editing iTunes movies by clipping. In order to clip your movie, please decide which part of the movie you want to clip then input the start point and end point to the program. ( Learn more )

Please note that the trial version program has a 1-minute conversion limit, which means it can only convert the first minute of the video before register. If you have purchased the program, please unlock the program by registering the program with the received license info.

Before converting, make sure your Mac / Windows computer is well authorized with the same Apple ID that you used when downloading the iTunes movies.

For the error, please check if your file name contains certain special letters which may also cause the problem. If that's the case, please rename the file with the english alphabet and see if it can solve your problem. If problem persists, please contact us for more support.

For the error, please make sure you have downloaded the rented video to your computer and it's in the valid period, hasn't expired. Please download the rental to your computer by clicking the "cloud" icon in the bottom left corner of the movie icon.

If you still fail to add the iTunes rentals, please try to find the local file and directly drag and drop it to the program for importing and converting.

Thanks to the developers' persistent efforts, now NoteBurner M4V Converter Plus is compatible with the Windows 10 Store version of iTunes. Please simply download the latest version from our Download Center.

Please note that the program associated with iTunes like TuneUp will cause the crash problem. Please try to turn off this kind of program then try to convert again. Or you can also launch and use the program in safe mode.

Also, the iOS-based devices that support AirPlay will cause this problem too. If your Mac is connected with a device like Apple TV, iPad, iPhone or iPod, please disconnect device and then try again.

In this case, please try as follows to solve problem. ( Learn more)

For Mac users: The most common one is that you may install a plug-in called TuneUp on your Mac. To fix this problem, please simply uninstall it before you using NoteBurner. But if you don't have such plug-in and don't touch iTunes during the conversion, but iTunes still crashes, please send iTunes crash report together with the log file of M4V Converter Plus to us via email.

For Windows users: The most common one is that iTunes may be also used by other programs besides the NoteBurner M4V Converter Plus, or you operated the iTunes during conversion. So if you met this problem, please firstly close those programs which are launched in the background.

Please make sure you are running the latest version of NoteBurner M4V Converter Plus. If problem persists, please send some informations to our support email ([email protected]). ( Learn more)

Note: We are sorry that currently NoteBurner M4V Converter Plus for Mac is not compatible with macOS High Sierra 10.13 or later, it only works with macOS 10.12 or lower versions. In order to help you convert iTunes videos successfully, we offer 2 methods to make NoteBurner for Mac work in this situation. ( Learn more)

Note: We are sorry to tell you that NoteBurner M4V Converter Plus for Windows doesn't work properly with iTunes 12.10.2 or later yet. Before the final solution comes out, if you want to use the program successfully, we suggest you downgrade iTunes to the previous version.
P.S. When you are using the old version of iTunes, you need to re-download the movies with the old iTunes, too. The new version of iTunes uses a different type of encryption technology. And remember to de-authorize your iTunes and re-authorize it all over.( Learn more)

NoteBurner YouTube Video Downloader is currently available to all Windows users who own a Windows computer with access to network or WIFI.

This program is totally free for everyone. No bundled app and extra fee.

Of course, apart from downloading YouTube videos, NoteBurner YouTube Video Downloader also can give a hand if you need to get some songs or playlists from YouTube. After adding videos, the program will automatically recognize and list all audio tracks of the videos, so simply select the audio track you need and click the Download icon, you'll get your songs soon.

The video format of the output file relies on that of the original video on YouTube. It would be MP4 format in most cases. Likewise, you will get MP3 or AAC audio.

If you meet any problems or difficulties using NoteBurner YouTube Video Downloader, please feel free to contact our Technical Support team via email: [email protected].

Please copy and paste the video link from YouTube to search for videos. The latest version of NoteBurner YouTube Video Downloader doesn't support keywords or name searching now.

There are two solutions: 1. Open the Setting window and choose High Video Quality manually. Then restart the program. 2. Uninstall and reinstall the program. When uninstalling, remember to remove the program configuration.