Q1. How can I activate or register NoteBurner M4V Converter Plus with registration code provided?
Once your order has been validated, the registration code will be sent to your e-mail. Then you can simply
download and install the program you purchased on your Windows or Mac computer to register it. The registered
version will remove the trial version limitations.
Q2. How to solve the problem that NoteBurner fails to read iTunes library?
Please open iTunes Preferences by clicking "
Edit >> Preferences" for Windows users or menu bar
"iTunes >> Preferences" for Mac users. Please choose the "Advanced"; tab in the pop-up window, and
check the box that says "Share iTunes Library XML with other applications". After that, go back
to NoteBurner and click "Retry" to re-load your iTunes library. For more detailed tutorial, please visit
Q3. Why do I need register NoteBurner M4V Converter Plus for Windows every time when I launch the NoteBurner program?
Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the
program. Administrator permission required if you are prompted for an administrator password or confirmation,
type the password or provide confirmation. Then the program will be launched. Please input your license information
to the registration box. In this way, you needn't re-register every time.
Q4. Fail to upgrade the program, how to do?
If you want to upgrade the program to the latest version, but get an error message that says: "An error occurred
while extracting the archive. Please try again later." Don't worry, please directly download the latest version
Q5. Can I convert iTunes movie with 5.1 surround audio tracks & subtitles preserved?
Yes, NoteBurner M4V Converter Plus (both Mac and Windows version) supports converting iTunes movie with 5.1
audio track and subtitles preserved when choosing output as "Same as Source for MP4" or "Same as Source for
MOV" for Mac version and "Lossless MP4" for Windows version. Please make sure that you are running the latest
Q6. How can I make the program convert video faster?
Please choose "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows
version to output videos. Besides, if possible, please select the audio track and subtitle you need only,
not all of them. This will help you to convert it faster.
Q7. How can I clip my movie? Is there any option for this?
M4V Converter Plus supports editing iTunes movies by clipping. In order to clip your movie, please decide which
part of the movie you want to clip then input the start point and end point to the program. (
Learn more )
Q8. I can only convert 1 minute of the iTunes movie?
Please note that the trial version program has a 1-minute conversion limit, which means it can only convert
the first minute of the video before register. If you have purchased the program, please unlock the program
by registering the program with the received license info.
Q9. After loading iTunes movie, it stayed in wait or error?
Before converting, make sure your Mac / Windows computer is well authorized with the same Apple ID that you
used when downloading the iTunes movies.
For the error, please check if your file name contains certain special letters which may also cause the problem.
If that's the case, please rename the file with the english alphabet and see if it can solve your problem.
If problem persists, please
contact us for more support.
Q10. Why can't I find and convert my iTunes rentals any more?
For the error, please make sure you have downloaded the rented video to your computer and it's in the valid
period, hasn't expired. Please download the rental to your computer by clicking the "cloud" icon in the bottom
left corner of the movie icon.
If you still fail to add the iTunes rentals, please try to find the local file and directly drag and drop it
to the program for importing and converting.
Q11. Does NoteBurner M4V Converter Plus work with the new iTunes from Windows 10 Store?
Thanks to the developers' persistent efforts, now NoteBurner M4V Converter Plus is compatible with the Windows
10 Store version of iTunes. Please simply download the latest version from our
Q12. Why the program crash after launching?
Please note that the program associated with iTunes like TuneUp will cause the crash problem. Please try to
turn off this kind of program then try to convert again. Or you can also launch and use the program in safe
Also, the iOS-based devices that support AirPlay will cause this problem too. If your Mac is connected with
a device like Apple TV, iPad, iPhone or iPod, please disconnect device and then try again.
In this case, please try as follows to solve problem. (
Q13. What should I do if iTunes crashes?
For Mac users: The most common one is that you may install a plug-in called TuneUp on your Mac.
To fix this problem, please simply uninstall it before you using NoteBurner. But if you don't have such plug-in
and don't touch iTunes during the conversion, but iTunes still crashes, please send iTunes crash report together
with the log file of M4V Converter Plus to us via email.
For Windows users: The most common one is that iTunes may be also used by other programs besides
the NoteBurner M4V Converter Plus, or you operated the iTunes during conversion. So if you met this problem,
please firstly close those programs which are launched in the background.
Q14. The program crashed or encounter error (1008, 1006, 1004, 1002, 1000) when I was converting a certain movie file. What
is the cause?
Please make sure you are running the latest version of NoteBurner M4V Converter Plus. If problem persists,
please send some informations to our support email ([email protected]). (
Q15. NoteBurner M4V Converter Plus for Mac is not compatible with macOS High Sierra 10.13 or later, what should I do?
Note: We are sorry that currently NoteBurner M4V Converter Plus for Mac
is not compatible with macOS High Sierra 10.13 or later, it only works with macOS 10.12 or lower
versions. In order to help you convert iTunes videos successfully, we offer 2 methods to make NoteBurner
for Mac work in this situation. (
Q16. The program only converted the audio but no video, what happened?
Note: We are sorry to tell you that NoteBurner M4V Converter Plus for Windows doesn't work properly with iTunes 12.10.2 or later yet. Before the final solution comes out, if you want to use the program successfully, we suggest you downgrade iTunes to the previous version.
P.S. When you are using the old version of iTunes, you need to re-download the movies with the old iTunes, too. The new version of iTunes uses a different type of encryption technology. And remember to de-authorize your iTunes and re-authorize it all over.(