If NoteBurner program fails to read your iTunes library, please follow the steps below to fix it.
Step 1: Update iTunes Settings
Please open iTunes Preferences by clicking "Edit ->Preferences". Then choose the "Advanced" tab in the pop-up window, and check the box that say "Share iTunes Library XML with other applications".
Step 2: Click “Retry” to Load Your iTunes library
Go back to NoteBurner and click "Retry" to re-load your iTunes library.
Haven't resolved your problem after trying above methods? Please send an e-mail to our support team at support [at] noteburner.com (replace [at] as @ before sending message) and attach your iTunes Library.itl file as well.
You can locate your iTunes Library.itl file from: C:\Users\username\My Music