NoteBurner Software FAQs

Q1. I haven't received any emails with registration information, how can I get it after purchasing?

After the payment is confirmed, you will receive an email with registration Email and code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted. Or please contact us or the Stripe support team to check the status of your payment.

Q2. I have received registration information, but there is nowhere to download the program?

Please download the program you've purchased form our download center.

Q3. Can I pay with PayPal?

Yes, our products support PayPal to pay for the order.

Q4. What should I do if I accidently purchased the wrong product?

Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

Q5. Is the code available on both Windows version and Mac version of NoteBurner programs?

Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

Q6. I want to buy several copies of NoteBurner programs, can I get a discount on my order?

Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

Or you can write a review to win free license or win coupon code.

Q7. What can I do if I get the message "Invalid Code" when trying to register?

1. You have entered a wrong E-mail or code on the register tab.

You need to check the register E-mail and code on the registration information email received from NoteBurner. Then take our advice - copy and paste the registration information onto the tab to register the program.

2. The program you are attempting to register is not the one you purchased.

As for this case, you need to check the full name of the program to see if it is the exact program you want. NoteBunrer provides with six pieces of different products. You can view our product page to get full information about them. If you have downloaded an incorrect program, the register code will be invalid as a result. To resolve this problem, you can check your order receipt and then go to our download center to download the correct one you have purchased.

Q8. I have a problem in updating my program to the latest version?

If you have a problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running from our download center.

Q9. Can I update to the latest version without paying again?

Yes, you will get free Technical Support and free updates once you have purchased our program.