NoteBurner M4V Converter Plus FAQ

Q1. How can I activate or register NoteBurner M4V Converter Plus with registration code provided?

Once your order has been validated, registration code will be sent to your e-mail. Then you can simply download and install the program you purchased on your Windows or Mac computer to register it. The registered version will remove the trial version limitations.

Q2. How to solve the problem that NoteBurner fails to read iTunes library?

Please open iTunes Preferences by clicking "Edit >> Preferences" for Windows users or menu bar "iTunes >> Preferences" for Mac users. Please choose the "Advanced"; tab in the pop-up window, and check the box that say "Share iTunes Library XML with other applications". After that, go back to NoteBurner and click "Retry" to re-load your iTunes library.

For more detailed tutorial, please visit here.

Q3. Why do I need register NoteBurner M4V Converter Plus for Windows every time when I launch the NoteBurner program?

Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the program. Administrator permission required if you are prompted for an administrator password or confirmation, type the password or provide confirmation. Then the program will be launched. Please input your license information to the registration box. In this way, you needn't re-register every time.

Tips: If you are unable to open the program, you can also try this way to make the program run well.

Q4. Fail to upgrade the program, how to do?

If you want to upgrade the program to the latest version, but get an error message that says: "An error occurred while extracting the archive. Please try again later.". Don't worry, please directly download the latest version from the Download Center .

Q5. Can I convert iTunes movie with 5.1 surround audio tracks & subtitles preserved?

Yes, NoteBurner M4V Converter Plus (both Mac and Windows version) supports converting iTunes movie with 5.1 audio track and subtitles preserved when choosing output as "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows version. Please make sure that you are running the latest version.

Q6. How can I make the program convert video faster?

Please choose "Same as Source for MP4" or "Same as Source for MOV" for Mac version and "Lossless MP4" for Windows version to output videos. Besides, if possible, please select the audio track and subtitle you need only, not all of them. This will help you to convert it faster.

Q7. How can I clip my movie? Is there any option for this?

M4V Converter supports editing iTunes movie by clipping. In order to clip your movie, please decide which part of movie you want to clip then input the start point and end point to the program.

For Windows version, you can see the option on the right of the panel under the preview window.

For Mac version, after loading file, you'll see the option on the left of the main window.

Q8. I can only convert 1 minute of the iTunes movie?

Please note that the trial version program has 1 minute conversion limit, which means it can only convert the first minute of the video before registration. If you have purchased program, please unlock program by registering program with the recieved license info.

Q9. After loading iTunes movie, it stayed in wait or error?

Before converting, make sure your Mac / Windows computer is well authorized with the same Apple ID that you used when downloading the iTunes movies.

For the error, please check if your file name contains certain special letter which may also caused the problem. If that's the case, please rename file with english alphabet and see if it can solve your problem. If problem persists, please contact us for more support.

Q10. Why can't I find and convert my iTunes rentals any more?

For the error, please make sure you have downloaded the rented video to your computer and it's in valid period, hasn't expired. Please download the rental to your computer by clicking the "cloud" icon in the bottom left corner of the movie icon.

If you still fail to add the iTunes rentals, please try to find the local file and directly drag and drop it to the program for importing and converting.

Q11. Does NoteBurner M4V Converter Plus work with the new iTunes from Windows 10 Store?

Good news! Thanks to the developers' persistent efforts, now NoteBurner M4V Converter Plus is compatible with the Windows 10 Store version of iTunes. Please simply download the latest version from our Download Center.

Q12. Why the program crash after launching?

Please note that the program that associated with iTunes like TuneUp will cause the crash problem. Please try to turn off this kind of program then try to convert again. Or you can also launch and use program in safe mode.

Also, the iOS-based devices that support AirPlay will cause this problem too. If your Mac is connected with device like Apple TV, iPad, iPhone or iPod, please disconnect device and then try again.

In this case, please try as follows to solve problem.

For Mac users: Please delete NoteBurner from the application folder. Then click on your desktop to show the Mac menu, then click on "Go > Go to Folder", input "~/Library/Preferences/" and go to this folder. There you will find a file named "com.noteburner.m4vconverterplus.plist", please delete this file.  And then you will need to empty trash to make sure all these files has been deleted. After all steps above, please download and install NoteBurner from download center.

For Windows Users: Please uninstall NoteBurner M4V Converter Plus, and then reinstall it from our download center. After that, please reboot your computer for a try.

Q13. What should I do if iTunes crashes?

There are many reasons to cause iTunes to crash.

For Mac users: The most common one is that you may installed a plug-in called TuneUp on your Mac. To fix this problem, please simply uninstall it before you using NoteBurner. But if you don't have such plug-in and don't touch iTunes during the conversion, but iTunes still crashes, please send iTunes crash report together with the log file of M4V Converter Plus to us via email.

For Windows users: The most common one is that iTunes may be also used by other programs besides the NoteBurner M4V Converter Plus, or you operated the iTunes during conversion. So if you met this problem, please firstly close those programs which are launched in background.

Q14. The program crashed or encounter error (1008, 1006, 1004, 1002, 1000) when I was converting a certain movie file. What is the cause?

Please make sure you are running the latest version of NoteBurner M4V Converter Plus. If problem persists, please send the info below to our support email ([email protected]):

(1) What's your Mac OS version or Windows OS version and the iTunes version?

(2) What is the name of the Movie/TV Show? Is your iTunes movie a purchased or a rental file? Is it SD or HD? Can it play normall in iTunes?

(3) Does the problem happen to certain movie or to all the movies?

(4) Which output profile did you choose? Please try output format as "Same as Source for MP4" or "Same as Source for MOV" for Mac or "Lossless MP4" for Windows.

(5) Please send us the log files. If iTunes crashed, please also send us the crash log file.

How to find the program log file:

For Mac users, please click to Menu->File->Show log in Finder, there will prompt a window to show you the file location. They're "movie_convert.log" and "NoteBurner M4V Converter Plus.log".
Or click on “Go to folder” and find log file with similar path as below:
/Users/username(Mac account name)/Library/Application Support/NoteBurner M4V Converter Plus(product name)/

For Windows users, please click on menu button on the right and click on "Open Log File", then there will show you the location of the log file. They're "iTunes.log" and "log.txt".

Q15. NoteBurner M4V Converter Plus for Mac is not compatible with macOS High Sierra 10.13 or later, what should I do?

Note: We are sorry that currently NoteBurner M4V Converter Plus for Mac is not compatible with macOS High Sierra 10.13 or later, it only works with macOS 10.12 or lower versions. In order to help you convert iTunes videos successfully, we offer 2 methods to make NoteBurner for Mac work in this situation.

Method One: If you have Windows PC at hand or install a Windows system on your Macbook, we suggest you’d better to try our Windows version. Now, you can temporarily use the Windows version with your Mac license until the Mac version is updated to fully support High Sierra.

Method Two: If you still want to make NoteBurner work on Mac, you can try two ways to make it work at present: install and run OS X 10.12 or 10.11 on an external hard drive or downgrade your Mac OS to 10.12 Sierra.

Q16. The program only converted the audio but no video, what happened?

Important Notice: We are sorry to tell you that NoteBurner M4V Converter Plus for Windows doesn't work properly with iTunes 12.10.2 or later yet. Before the final solution comes out, if you want to use the program successfully, we suggest you downgrade iTunes to the previous version.

P.S. When you are using the old version of iTunes, you need to re-download the movies with the old iTunes, too. The new version of iTunes uses a different type of encryption technology. And remember to de-authorize your iTunes and re-authorize it all over.